Thursday, May 21, 2015

Vocalcom mentioned in Magic Quadrant for Contact Center Infrastructure 2015, Worldwide

Vocalcom was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 18, 2015. The report shows Vocalcom having aggressively grown their Cloud and managed service revenues.
This is the fifth year that Vocalcom has been mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report. The report notes that Vocalcom's Cloud Contact Center solutions demonstrate Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.
"We're thrilled to be mentioned in the Magic Quadrant for Contact Center Infrastructure for our Cloud Contact Center platform," said Anthony Dinis, CEO of Vocalcom, " Our top priority is to deliver cloud customer contact center solutions that best serve our customer'needs, so research that gives us insight into their motivations and ways of operating is invaluable to us. We're setting a new standard for cloud contact center solutions and omnichannel real-time customer engagement. We are delighted that our technology has been recognised to maximise customer connections in a way that is secure, differentiated and cost-effective"
We'd like to thank our 550,0000 users for their confidence, which we believe highlights Vocalcom as an innovative alternative to some of the more-traditional vendors.

"Our agents love Vocalcom because it offers the perfect balance of simplicity and power." — Australian Credit & Finance

"Vocalcom is just easier and the only truly omnichannel contact center solution we found." — ITV

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Vocalcom was founded on the principle of a wonderful user experience, providing a contact center software and a real-time omnichannel customer engagement platform based on an innovative design and useful functionality. More than 3,500 companies such as McDonald's, Disney, and ITV are using Vocalcom to lower their operational costs, raise productivity, and turn each customer interaction into a positive business outcome. Loved by 550,000+ users for its beautifully crafted interface, Vocalcom is a contact center software, easy to try, buy, implement, and use. For more information about Vocalcom contact center software, visit


  1. Software as a service (SaaS) is transforming information technology today. Gartner defines SaaS as “software that is owned, delivered and managed remotely by one or more providers. The provider delivers software based on one set of common code and data definitions that is consumed in a one-to-many model by all contracted customers at any time on a pay-for-use basis or as a subscription based on use metrics. Here are Cloud call center, Cloud Contact Center,Virtual Call Center, Call Center Software and Call center and crm integration.

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