Friday, October 17, 2014

Cloud-based contact center solution by Vocalcom designed for simplicity and operational ease launched today in USA

Vocalcom delivers pure cloud contact center software through setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.

A new cloud-based platform that will bring ease and simplicity to contact center operations for the small to mid-sized business, has gone live from Vocalcom, a leading provider of fully-integrated customer interaction management, workforce optimisation, and digital engagement solutions.

Vocalcom cloud is a feature-rich, cloud-based contact center interface architected to rapidly accelerate operational value and customer service excellence. Designed to reduce demand on IT, Vocalcom Cloud includes premium features such as unlimited elasticity, provisioning simplicity and 24/7/365 support.

Incredibly easy to deploy and highly scalable, Vocalcom can meet the demands of the largest enterprise contact centers while also addressing the unique needs of smaller contact center operations. With Vocalcom's simplicity and speed of setup, organisations can be up and running in hours with no setup costs, or capital investment, helping to speed the time-to-value for contact centers by quickly getting agents serving customers.

This scalability along with a robust feature set also enables Vocalcom to meet the needs of larger enterprises. Companies can easily add functionality or additional seats as their business grows or as it cycles through seasonal or situational volume influxes making the solution a highly versatile, low-risk investment.

Vocalcom’s contact center software supports live agents' voice, web chat, SMS and email interactions, as well as self-service, and easily connects mobile applications to the contact center with context via the mobile API. Create a scenario for one channel, then easily tailor to and deploy on additional channels.

Vocalcom is trusted by over 3,500 customers in 47 countries to orchestrate 10 million of digital and voice interactions each day. Give us a call at (888) 622 5266 or send us a note requesting more information on how Vocalcom could enhance and elevate your customer experience strategy. This could be the beginning of a beautiful

Vocalcom Cloud Contact Centre Software Enables DAMAC Properties to create a better experience for customers and agents

Dubai, October 16, 2014
Vocalcom, a leading multi-channel contact centre solutions provider for the Middle East and Africa has been appointed by Dubai-based luxury real estate developer, DAMAC Properties as its supplier of choice to enhance its offering to current customers.

DAMAC Properties, established in 2002 as a residential, leisure and commercial developer in the Middle East, will use Vocalcom’s Unified Contact Centre System across all multimedia channels catered to each of the property developer’s respective business units. The system will also give the organisation access to a contact centre routing strategy as well as incorporating with Siebel CRM system through Computer Telephony integration.

DAMAC were looking for a solution that would not only integrate with its current CRM system but also integrate with multiple business units including sales/leads, collections, facility management and customer relationship management.

With large numbers of agents and supervisors across the organisation, the Vocalcom contact centre software solution will allow DAMAC to better serve customers using Multimedia inbound and outbound call facilities, emails, SMS’s and faxes. The solution will also allow call recording and reporting of customer interaction, enabling DAMAC to monitor its productivity, thus increasing customer loyalty.

Niall McLoughlin, Senior Vice President of DAMAC Properties added “With competition growing in the real estate sector it was important that we stayed at the forefront of customer service and engagement. Vocalcom’s multi-tenant contact centre solution will not only empower our agents, but also the business, with access to the contact centre routing strategy. Our clients are at the heart of everything we do and it is important for us to utilise the best technology on the market to ensure our interaction with our customers remains second-to-none.”

Ali Kassab, VP of Vocalcom Middle East said, “We are proud to partner with DAMAC Properties, one of the leading luxury real estate developer’s in the region, providing them with first-class contact centre software solutions. This is the first time we are venturing into the real estate market in Dubai and enable DAMAC to further enhance their customer loyalty and customer satisfaction through the use of an intelligent Contact Centre Application. It will increase productivity for DAMAC’s business and a web-based solution that will give them flexibility to have agents located in remote locations as the need arises.”

About Vocalcom Vocalcom is a global leader and technology provider of multi-channel Contact Center Software solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre Software Solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom’s Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable. From call centre software to self-service portals, our cloud contact centre solutions enhances customer service with more responsive, more intuitive, and more flexible support that anticipates customer needs.

Vocalcom is trusted by over 3,500 customers in 47 countries to orchestrate 10 million of digital and voice interactions each day.