Vocalcom delivers pure cloud contact center software through setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
A new cloud-based platform that will bring ease and simplicity to contact center operations for the small to mid-sized business, has gone live from Vocalcom, a leading provider of fully-integrated customer interaction management, workforce optimisation, and digital engagement solutions.
Vocalcom cloud is a feature-rich, cloud-based contact center interface architected to rapidly accelerate operational value and customer service excellence. Designed to reduce demand on IT, Vocalcom Cloud includes premium features such as unlimited elasticity, provisioning simplicity and 24/7/365 support.
Incredibly easy to deploy and highly scalable, Vocalcom can meet the demands of the largest enterprise contact centers while also addressing the unique needs of smaller contact center operations. With Vocalcom's simplicity and speed of setup, organisations can be up and running in hours with no setup costs, or capital investment, helping to speed the time-to-value for contact centers by quickly getting agents serving customers.
This scalability along with a robust feature set also enables Vocalcom to meet the needs of larger enterprises. Companies can easily add functionality or additional seats as their business grows or as it cycles through seasonal or situational volume influxes making the solution a highly versatile, low-risk investment.
Vocalcom’s contact center software supports live agents' voice, web chat, SMS and email interactions, as well as self-service, and easily connects mobile applications to the contact center with context via the mobile API. Create a scenario for one channel, then easily tailor to and deploy on additional channels.
Vocalcom is trusted by over 3,500 customers in 47 countries to orchestrate 10 million of digital and voice interactions each day. Give us a call at www.vocalcom.comor send us a note requesting more information on how Vocalcom could enhance and elevate your customer experience strategy. This could be the beginning of a beautiful relationship.