Sunday, July 13, 2014

Cloud Contact Center Software Summer Release - The New Face of Customer Service


Vocalcom introduces the latest version of its Cloud Contact Center Software, introducing new native multichannel applications for faster, cheaper, and better customer service. A Single Sign-on to Orchestrate Voice and Digital Interactions across social networks, websites, and mobile devices. 

Slash costs while managing customer experience, productivity, and new communications channels, can be hard. Vocalcom makes it easier.

The Effortless Contact Center Software from Vocalcom, is leading the next-generation of contact center software, bringing the power to Connect Everyone Everywhere. Whether you're on your desktop or on the go, you have everything you need to be more productive, and satisfy your customers. Vocalcom Contact Center Software enables inboundoutbound or blended contact centers to operate across multiple channels, with all-in-one reporting, recording and CRM integration. All while delivering faster customer service. 

The release includes native multichannel applications, and a unified multichannel agent desktop that allows agents to respond faster to all channels from one place. The Vocalcom multichannel desktop includes social, rich-mobile app, video chat, email, and SMS, in addition to traditional inbound, outbound, and blended voice capabilities.

In contrast to conventional Contact Center Solutions, with 99,999% of Availability, you are freed from the ongoing expenses, and headaches of running IT infrastructure for Contact Center Software. Vocalcom cloud contact center software is so easy to customize and use, your contact center can be up and running in days—no matter what size your company. 

Best of all, Vocalcom Effortless Contact Center Software™ provides unique capabilities that foster personalized customer engagement across channels and touch points on an unprecedented scale. And all  the contact center management tools and features you need to create an engaging, world-class contact center.

With its extensive expertise, technology, and ecosystem of partners, Vocalcom delivers secure cloud contact center software solution to help businesses run operations more effectively, increase agent productivity, and consistently deliver Enjoyable, Easy and Effective Customer Experiences.


It's Your Best Bet For Success Today!
Visit : www.vocalcom.com



2 comments:

  1. Software as a service (SaaS) is transforming information technology today. Gartner defines SaaS as “software that is owned, delivered and managed remotely by one or more providers. The provider delivers software based on one set of common code and data definitions that is consumed in a one-to-many model by all contracted customers at any time on a pay-for-use basis or as a subscription based on use metrics. Here are Cloud call center, Cloud Contact Center,Virtual Call Center, Call Center Software and Call center and crm integration.

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