Sunday, March 2, 2014

Vocalcom introduced its next-generation of contact center software solutions

Vocalcom Contact Center Software introduced its next-generation of contact center software solutions to meet the real-time demands of a rapidly evolving customer service environment. The new solutions – which include innovations in mobile and social engagement, and rich customer interaction to create meaningful, real time customer connections and power optimal customer experiences – can help businesses more effectively manage customer experiences in an always-on world. These advancements drive improvements in customer satisfaction, agent productivity, and cost-savings throughout contact center operations. The new release of Vocalcom contact center software allows you to deliver revolutionary customer service from anywhere, anytime, on any device.

* Vocalcom is a leading provider of customer contact center software solutions, bringing the power of exciting new capabilities to thousands of customers worldwide. With over 3,500 customers in 41 countries, Vocalcom orchestrates more than 10 billion customer interactions every year across thousands of contact centers worldwide. Vocalcom helps enterprises power optimal customer experiences that radically improve sales effectiveness and customer loyalty-Across every channel, and over any devices. We are changing the game, powering optimal customer experiences with unmatched speed, simplicity and manageability.

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