Vocalcom is proud to announce that
ITV, a new client for the company in 2014, has been awarded the “Best Customer
Services in Telecom & Media” by UBM (United Business Media) achieving its
best ever score of 95.6% satisfaction. The company achieved this despite tough
competition from other blue chip companies such as BT, Virgin Media and SKY and
while transitioning to the Vocalcom cloud contact center solution.
Vocalcom partnered with the ITV
Viewer Services division in providing them with true unified communications
through a cloud based contact centre solution and a platform for them to launch
further technologies.
Stephen Morris, Head of Viewer
Services for ITV responsible for selecting and implementing the Vocalcom
solution commented the award: “We
selected Vocalcom because they could provide everything we needed in one single
package. We were looking for a “one-stop-shop”, a unified communications
provider who could supply us with a real multi-channel customer management
portal that incorporated everything from voice, email, white mail, SMS and
socials networks. Vocalcom provided just that and were instrumental in the
seamless transition between customer management systems.”
Michael Pavlou, Managing Director
of Vocalcom UK & Eire added: “ITV
were very clear on their objectives and we are very pleased to have accompanied
them in their endeavour to enhance the way they manage their customer
relations. With CRM teams spread across the UK, our Cloud Contact Software was
a great fit for ITV and we will continue to support them in their endeavours to
remain top of the CRM game”.
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About
Vocalcom Omnichannel Customer Service Solution
The Vocalcom contact centre
software provides unique capabilities that enable agents to handle calls more
effectively and move seamlessly between voice, email, chat, and mobile care.
The solution allows inbound,
outbound
or blended
contact centres to operate efficiently across multiple channels, with
all-in-one reporting, and out of the box CRM integration. Designed by Contact
Center people for Contact Center people, Vocalcom’s Effortless Contact Center™
provides clients with a solution that is fast to deploy, easily manageable and
allows our clients to be innovative with the Customer Experience they provide.
About
Vocalcom
With 20 years experience, Vocalcom
is the leading pioneer in providing multi-channel Contact Center solutions for
customer service, sales and telemarketing.
Used by over 3,500 companies in 49
countries for over ten billion contacts each year, Vocalcom Effortless Contact
Center™ is packaged as an inclusive all-in-one solution available on-premises
or in the cloud. For more information, visit www.vocalcom.com
